1. Programme Overview
The Diploma in Hotel Management equips students with the practical knowledge, technical expertise, and professional skills required to succeed in the global hospitality industry. Combining classroom learning with hands-on practical training, the programme prepares students to manage hotel operations, deliver exceptional guest experiences, and adapt to the evolving needs of the tourism and hospitality sector.
Students will gain industry-relevant knowledge across key hospitality disciplines while developing leadership, communication, customer service, and operational management skills through practical learning, simulations, and industrial training.
This programme provides students with a strong foundation in:
- Hotel Operations
- Front Office Management
- Food & Beverage Operations
- Culinary Kitchen Operations
- Room Division Management
- Hospitality Marketing
- Hospitality & Tourism
- Event Management
- Human Resource Management
- Customer Service Excellence
Upon successful completion of the programme, students may pursue careers in the hospitality industry or progress to related bachelor's degree programmes.
2. Programme Highlights
- Approved and accredited by the Malaysian Qualifications Agency (MQA).
- Develop comprehensive knowledge in hotel operations, front office, room division, food & beverage, culinary operations, and hospitality management.
- Gain hands-on experience through hotel mock-ups, kitchen laboratories, restaurant service simulations, and industrial training.
- Build essential communication, leadership, guest service, and problem-solving skills required by the hospitality industry.
- Learn from experienced lecturers and industry professionals with real-world hospitality expertise.
- Strengthen operational competencies through practical learning that bridges theory with industry practice.
- Prepare for rewarding careers in hotels, resorts, restaurants, tourism, and hospitality businesses.
- Progress to hospitality-related bachelor's degree programmes at Sunway University (subject to entry requirements).
3. Why Study Hotel Management?
- Hospitality is one of the world's largest and fastest-growing industries, offering exciting career opportunities locally and internationally.
- Develop practical skills in hotel operations, guest relations, food & beverage management, and customer service.
- Gain valuable industry experience through practical training and real-world operational learning.
- Build leadership, communication, teamwork, and service excellence skills that are highly valued by employers.
- Progress to undergraduate programmes in hospitality, culinary, or events management.
4. Industry Relevance
The hospitality industry continues to evolve with increasing demand for skilled professionals who can deliver exceptional guest experiences while managing efficient hotel operations. This programme is designed to equip students with industry-ready knowledge and practical competencies aligned with current hospitality standards.
The programme incorporates current industry practices including:
- Hotel Operations
- Front Office Operations
- Food & Beverage Management
- Culinary Operations
- Room Division Management
- Hospitality Marketing
- Event Management
- Guest Service Excellence
Students gain valuable industry exposure through practical laboratory sessions, simulations, and industrial training, preparing them for successful careers in the hospitality and tourism sectors.
5. Progression Opportunities
Upon successful completion of the programme, students may progress to related bachelor's degree programmes at Sunway University (subject to entry requirements), including:
- BSc (Hons) in International Hospitality Management
- BSc (Hons) in Culinary Management
- BSc (Hons) in Conventions & Events Management
Students may also pursue further studies at other recognised higher education institutions
6. Career Opportunities
Graduates may pursue careers as:
- Hotel Operations Executive
- Front Office Executive
- Front Office Manager
- Food & Beverage Executive
- Food Service Manager
- Room Division Executive
- Guest Services Executive
- Customer Service Manager
- Hotel Human Resource Executive
- Hotel Operations Manager
- Hospitality Entrepreneur
Intake
January, April & August
Duration
2 Years
Assessments
Continuous Assessment & Final Examination
Entry Requirements
SPM / O Level: Pass with a minimum of 3 credits.
UEC: Pass with a minimum of 3 Grade Bs or equivalent.
STPM: Pass with a minimum of Grade C (CGPA 2.00) in any subject.
Certificate : Pass a Certificate (Level 3, MQF) in a related field.
Other equivalent qualifications recognised by the Malaysian Government.
Programme Structure
Year 1
- Principles of Accounting
- Introduction to Hospitality and Tourism Industry
- Business English I
- Principles of Marketing
- Communications Skills for Hospitality and Tourism
- Introduction to Events Management
- Business English II
- Introduction to Environmental, Social and Governance (ESG)
- International Cultural Studies
- Human Resource Management in Hospitality
- Business Environment
Year 2
- Culinary Kitchen Operations I
- Food and Beverage Operations I
- Room Division Operations I
- Beverage Studies
- Kitchen Safety and Hygiene
- Culinary Kitchen Operations II
- Food and Beverage Operations II
- Room Division Operations II
- Industrial Training
Additional MOHE Compulsory General Studies Subjects
Local Students
- Philosophy and Current Issues
- Bahasa Kebangsaan A (applicable to students who did not sit for SPM or did not obtain a Credit in SPM Bahasa Melayu) OR Study Skills (for students who obtained a Credit in SPM Bahasa Melayu)
- Integrity & Anti-Corruption
- Community Service Learning
International Students
- Bahasa Melayu Komunikasi 1
- Study Skills
- Integrity & Anti-Corruption
- Community Service Learning
